Frequently Asked Questions
Everything you need to know to find your perfect look.
How do I determine the best size for my dress?
We recommend checking our specific size guide located on each product page. As evening wear sizing can vary from everyday clothing, please take your bust, waist, and hip measurements to ensure the most accurate fit.
What is your return policy for formal wear?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that final sale items are not eligible for return.
How long will it take for my order to arrive?
Standard shipping typically takes 5-8 business days, while expedited options are available at checkout. Processing time usually takes 1-2 business days before the order leaves our warehouse.
Do you offer international shipping?
Yes, Ever-Pretty ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated during the checkout process.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our customer service team within 1 hour of placement, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.